Microsoft Office 365 Administrator

Gurugram, India

Responsibilities:

  • Provide technical support for Microsoft 365 solutions and applications.
  • Develop technical user documentation.
  • Develop, maintain, and update Microsoft 365 governance documentation.
  • Implement compliance and enforce ownership of applications and site content with stakeholders.
  • Manage Microsoft 365 security administration in collaboration with the information security team.
  • Provide escalation or 3rd level support for Service Desk issues that are escalated for troubleshooting.
  • Monitoring usage patterns and usage rates to ensure that employees are using the system efficiently and effectively.
  • Maintaining security by monitoring the system for potential vulnerabilities, identifying risks, and taking action to mitigate them.
  • Troubleshooting technical issues such as email delivery failures or authentication problems .
  • Managing the deployment of new features or functionality after they have been tested in a staging environment.
  • Providing training to users on how to use Office 365 effectively.
  • Addressing user requests for assistance with issues pertaining to their accounts, including password resets and help with downloading emails.
  • Creating reports about the usage of Office 365 and identifying potential areas for improvement based on the data collected.
  • Hands On Migration Deployment experience to the O365 environment is preferred User provisioning monitoring and mail box management.
  • Resources Manage issues related to spam and malware filters quarantine processes.
  • Additional access via Outlook web access Automated Mailbox archiving Mailbox scanning and warning service quota etc.
  • Managing and configuring our Office 365 environment, including Exchange Online, SharePoint Online, and Teams etc.
  • Admin will also be responsible for managing user accounts, permissions, and security settings.

Requirements:

  • 5-9 years of experience in Office 365 administration.
  • Strong scripting and development skills using PowerShell.
  • Extensive knowledge of Microsoft Security using Active Directory, Azure Administration, and Microsoft 365 online groups.
  • Experience in developing technical user documentation.
  • Excellent problem-solving and critical-thinking skills.
  • Ability to work independently and in a team environment.
  • Strong communication skills.

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